Shipping Policy

You will be charged when your order is placed and all payments are subject to verification and approval before shipping which may take several days to process. To help fight credit card fraud, orders with incorrect billing information or requiring additional verification may be delayed and/or canceled.

Shipping Process

We start working on your order immediately, so we are unable to make any changes to an order after it has been placed (including address changes). We will only ship to the address provided at check-out. You will only be charged for the items that are shipped, along with the applicable shipping rate.

Once your order has shipped, you will receive a Shipping Confirmation email.

We only ship during business days and do not ship on Saturdays, Sundays, or holidays. 

Please notice that all our items are Handmade.
Production time: Order verification, tailoring, quality control, and packaging usually takes between 2-5 working days on average to fulfill your order and some items may take longer especially around major holidays (up to 10 days), or if your order includes popular items experiencing stock availability issues. Orders are shipped out for delivery as soon as the stock availability is confirmed.

For orders with multiple items, products may be shipped separately and received on different dates due to the difference in manufacturing partners’ locations. 

Deliveries

Once your order is shipped, depending on your country or region, the estimated delivery time is between 2-3+ weeks. Specific delivery dates are not provided nor guaranteed. 

We offer the following delivery estimates, by country, for your reference:

• Lebanon: 3-9 days
  
• United States: 7-10 days

International Shipments

• Canada: 7-10 days
• United Kingdom:7-10 days
• Australia: 7-10 days
• Europe: 7-14 days (varies widely by importing country)
• All other countries: 7-20 days

*Note: The days listed above are only estimates in business/working days. While we will do all that we can to make sure your order is delivered on time, elysmode.com cannot be held responsible for conditions beyond our control such as required postal or customs clearance procedures, holidays, severe weather, labor disputes, protests, etc. and these interruptions can cause delays beyond our original delivery estimates.

Duties, Taxes, and Other Fees:

International shipments may be subject to import taxes, duties, and/or customs clearance fees, which are levied once a shipment reaches the recipient's country. These fees are the sole responsibility of the recipient. Elysmode has no control over these charges, nor can Elysmode predict what they may be. If a shipment is refused and returned, you will be responsible for any import taxes and return shipping costs incurred.

Customs policies vary widely by country. If you have questions we recommend that you contact your local customs office for more information. 

Lost/Stolen/Damaged Packages:

Elysmode is not responsible for lost, stolen, or damaged packages. If your tracking information states that your package was delivered to your address and you have not received it, please report it and/or file a claim with your respective shipping carrier.

Note: We utilize the timestamp information from the tracking link and delivery confirmation from the carrier when reviewing damage or return requests and we may not be able to honor your claim if it is not reported.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that the shipping address entered is correct before submitting an order. We start working on your order immediately, so we are unable to make any changes to an order after it has been placed. If the order has already been processed through our shipping department, we cannot retrieve it for an address change. 

Feedback

We would love to hear your feedback, questions, or concerns. Please feel free to contact us. We take your feedback very seriously and are always striving to improve.